Before you hire packers and movers: 8 questions to ask

Moving home is stressful enough. These questions help you pick a reliable mover and avoid surprises on moving day.

Will you do a pre-move survey?

A physical or video survey of your items gives an accurate quote. Be wary of quotes given without seeing your goods.

What is included in the price?

Ask whether packing material, loading, unloading, unpacking, toll, GST and floor charges are included.

Is transit insurance available?

Insurance protects you if goods are damaged in transit. Ask how claims are made and what the premium is.

How will fragile items be packed?

Look for multi-layer packing with bubble wrap, foam and corrugated sheets for TVs, glass and furniture.

When will my goods be delivered?

For intercity moves, get the delivery window in writing along with the vehicle and tracking details.

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